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Privacy Policy

Introduction
While you may already be aware of the General Data Protection Regulation (GDPR), we recommend that you review this privacy policy (“the Policy”) to understand how INDUSTRIA GROUP LTD collects, uses, and shares the personal information you provide to us, as well as the data we gather about you during our business operations (referred to as "Personal Data"). This Policy also explains our use of cookies on our website and in any communications with you.
In this Policy, references to “INDUSTRIA GROUP LTD,” “we,” “us,” and “our” mean INDUSTRIA GROUP LTD. Our registered office is located at Oakmoore Court Kingswood Road, Hampton Lovett, Droitwich, England, WR9 0QH.
What Personal Data Do We Process?
Personal Data refers to any information that identifies or can be associated with you, and is in our possession or control. The type of Personal Data we process varies depending on the services we provide and may include:
Data you provide to us:

  • Personal details (e.g., name, date of birth, gender, employment details)

  • Contact details (e.g., address, email, phone numbers)

  • Identity information (e.g., nationality, passport details, driver’s license, National Insurance number)

  • Bank account information (e.g., account name, number, sort code)

  • Information about transactions with other foreign exchange providers that you provide for comparison purposes

Data we collect about you:

  • Transaction details (e.g., account information, trades, payments, suspicious activities)

  • Communication records (e.g., emails, phone call logs)

  • Publicly available data (e.g., LinkedIn profiles)

  • Data from investigatory agencies (e.g., anti-money laundering reports, credit checks)

  • Risk assessment information (e.g., credit ratings, transactional behavior)

  • Data collected through website usage

In rare cases, we may process sensitive Personal Data, such as health data, racial or ethnic origin, religious or political beliefs, or genetic information, following strict legal guidelines.
How Do We Collect Personal Data?
We collect your Personal Data at various points during our interactions, such as when you:

  • Register online, subscribe to our services, complete forms, or contact us

  • Provide feedback on our services or website

We may also obtain Personal Data from third parties, including:

  • Partners or clients who refer you to us

  • Credit reference agencies and fraud prevention services

  • Identity verification providers

  • Government authorities or law enforcement agencies

How Do We Use Personal Data?
We use your Personal Data for the following purposes:

  • To provide foreign exchange and related services

  • To conduct marketing and business development

  • To comply with legal and regulatory obligations

  • To protect and assert our legal rights

  • To monitor website usage for performance and marketing analysis

  • To share with professional advisors or potential buyers in case of a business transaction

  • To conduct research and manage our website and business operations

  • To address complaints or prevent fraud and illegal activity

Additionally, we may aggregate and anonymize data for research or analysis, ensuring no individual can be identified.
Legal Basis for Processing Personal Data
We only process your Personal Data if there is a lawful basis for doing so. This may include:

  • Consent: Where you have given us permission to use your data, which you can withdraw at any time.

  • Contractual necessity: When processing is necessary for a contract with you, or to take steps at your request before entering into a contract.

  • Legitimate interest: For business-related purposes, such as providing services or improving operations.

  • Legal obligation: To comply with legal or regulatory requirements.

Sharing Personal Data with Third Parties
To provide our services and comply with legal requirements, we may share your Personal Data with:

  • Third-party agents, suppliers, or contractors who are bound by confidentiality obligations

  • Service providers, professional advisors, regulators, and government authorities

  • Any entity required by law, regulation, or court order

Transfers Outside the EEA
In certain situations, we may transfer your Personal Data to countries outside the European Economic Area (EEA). When this happens, we ensure compliance with GDPR data protection standards. Your Personal Data may be processed by staff outside the EEA working for our suppliers. By submitting your data, you consent to this transfer, storage, or processing. We take all reasonable measures to ensure your data is securely handled.
Keeping Your Information Secure
While we take precautions to protect your Personal Data, we cannot guarantee the security of information transmitted over the internet. Any transmission is at your own risk. Once we receive your Personal Data, we apply stringent procedures and security measures to prevent unauthorized access, in line with GDPR requirements.
Retention of Personal Data
We will retain your Personal Data only for as long as necessary for the purposes it was collected. The retention period depends on:

  • The purpose of the data collection (e.g., providing services)

  • Legal obligations, such as the Money Laundering Regulations 2017 and the Companies Act 2006, which may require us to keep your data for up to six years after the end of our business relationship.

After the retention period, your Personal Data will be deleted or anonymized.
Your Rights
You have certain rights regarding your Personal Data, including:

  • Access: You can request access to your Personal Data through a Subject Access Request (SAR).

  • Correction: You can ask us to correct inaccurate, outdated, or incomplete data.

  • Erasure: You can request the deletion of your data when it is no longer necessary.

  • Restriction: You can request to limit the processing of your data if its accuracy or legality is in question.

  • Withdraw consent: You can withdraw consent for data processing at any time.

  • Object to legitimate interest processing: You can object to data processing based on legitimate interests.

  • Marketing opt-out: You can opt out of marketing communications by updating your preferences in Your Account.

To exercise any of these rights, please contact us. We may require proof of identity before processing your request.
If we are unable to fulfill your request, we will explain the reasons for our decision.

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